Terms of service

1. Parties

These terms are between K-Dems Consulting Limited, trading as The Intelligence Frontier, and the client identified on the order or engagement confirmation.

2. Services

We supply the SCOUT service at the tier purchased, together with any additional scope agreed in writing. The scope of each tier is as described on the pricing page at the time of purchase and as confirmed in the engagement confirmation, which prevails in the event of a conflict.

3. Fees and payment

• All fees are quoted in GBP and are exclusive of VAT where applicable.
• The Pipeline Pilot is payable in full in advance.
• Onboarding fees are payable in full in advance.
• Monthly subscriptions are payable in advance each month.
• Annual subscriptions are payable in advance for the full term.
• Subscriptions carry a minimum initial commitment: three months on Starter and Growth, six months on Scale, and a commercially agreed term on Enterprise.
• Standard service delivery does not begin before the required payment and onboarding gates are satisfied.
• Failed payments suspend delivery until settled. We will contact you before any suspension takes effect.

4. Client obligations

The service depends on your input. You agree to provide the information required at intake, to approve or reject the ideal client profile, qualification criteria and disqualification standard within a reasonable period, and to use any personal data we supply lawfully.

5. What we do not promise

We qualify accounts and identify decision-makers on the evidence available. We do not guarantee meetings, opportunities, conversion or revenue, because those depend on your proposition and your execution. We do not warrant that third party data sources are complete or error free, and we disclose verification status rather than implying certainty.

6. Data protection

Each party will comply with applicable data protection law. Where we supply personal data to you, you act as an independent controller in respect of your subsequent use of it and are responsible for your own lawful basis, privacy information and handling of objections.

7. Confidentiality

Each party will keep the other's confidential information confidential and use it only for the purposes of the engagement. We do not publish client names, results or materials without written consent.

8. Intellectual property

The SCOUT method, its reasoning frameworks, templates and software remain our property. You receive a non-exclusive licence to use the deliverables produced for you, for your own commercial purposes. Deliverables may not be resold or supplied to third parties as a data product.

9. Liability

Nothing limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot lawfully be limited. Subject to that, our total aggregate liability is limited to the fees paid by you in the twelve months preceding the claim, and we are not liable for loss of profit, revenue, business or anticipated savings.

10. Term and termination

Subscriptions continue until cancelled in accordance with the refund and cancellation policy. Either party may terminate immediately for material breach that is not remedied within 30 days of written notice.

11. Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.